Usually this is the best place! The food is good, the service is good and the prices are decent. USUALLY. Tonight however was a totally different experience. Our service was soooooooooooo slow!! We waited and waited and waited. Finally got drinks and then waited another 40 minutes for food! 2 people on our ticket. Not like it was complicated. Didn't receive updates on progress while we were waiting. No one apologized or even acknowledged the long wait. And then we made the mistake of ordering dessert. Waited another 20 minutes. This is not a typical experience at cracker barrel. I hope this isn't typical for this location.
Its always super busy. The food is decent but nothing to write home over. It can be hard to get refills etc but like i said its always been busy when i go. The store is cool.
Went peak time Saturday evening and wait time was minimal. After I was seated for awhile I saw why. Everyone was working efficiently and as a team. Moving diners in and out smoothly while never making anyone feel rushed. Excellent service (Candice) and as always good food reasonably priced. I had two managers visit our table checking on things. I credit management for all of this. Good job!
I would put less than one star but that is not an option. It started out fine. We ordered. We were starving. Then it took forever. People that were seated around us after we had ordered were getting their food. No food. No waitress. Empty glasses. She walked by but never looked at our table. Then the food arrives. Delivered by someone other than our waitress. We asked the person for more drinks. And I had to ask for the special cranberry chutney from the meal I ordered from the special cranberry chutney menu. Weird since the whole point was the special cranberry chutney. My husband ordered the special cinnamon biscuit breakfast from the special menu and was missing the special cinnamon biscuit. And his sausage was also missing. The eggs were not cooked to order. The drinks finally came but she poured tea in my water and water in his tea. So we waited longer for fixed drinks. The waitress never returned. My husband would of liked some jelly but no waitress. She walked by but never looked or stopped. Finally the manager came by. I said worst service ever. Mess up after mess up. Needless to say the manager didn't make us pay which doesn't always help make the experience any better. And we will probably not return to cracker barrel any time soon if ever.
Had a tasty and wonderful Thanksgiving meal! No clean up!! YAY!! The staff were incredibly pleasant on this the busiest day of the year for them!! Thumbs up Cracker Barrel!!
Cracker Barrel Old Country Store is a US Restaurant based in Springfield, Illinois. Cracker Barrel Old Country Store is located at 5975 S 6th St, Springfield, IL 62703, USA.
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