6
102 Chatham Rd, Springfield, IL 62704, USA
Springfield, Illinois 62704
+1 630-560-1153

There's more than donuts, but they go great with the coffee!

Fast, Friendly and Frequent-able! This franchise owner and his staff are the best staff I've ever met at a chain store of any kind. Ever. They remember my order, even though I only come by on Friday afternoons. It's clean, fast and the product sets an almost unattainable standard.

I've been here several times and they have always been pretty good but today it took 3 people and 10 minutes to get my order because they literally kept walking away from the register as we were speaking! So rude. However the food was as good as it usually is (better than McDonald's, not quite as high quality as say Panera). Though they do have really good hash browns.

Very friendly staff, it is nice coming to the store and knowing I am a valued customer. Excellent offers and promotions durimg the year keeps me a frequent customer.

Walked in and was never acknowledged. Didn't order. The workers talked to each other the whole time I was there.

I love Dunkin' Donuts and have been to this specific store multiple times before and always had great service until today. Today, I ordered the frozen Dunkin coffee with vanilla flavoring and left with my drink. After getting a couple blocks away I realized it had chocolate flavoring, as it tasted like a Herseys bar. I returned to the store and was told they add chocolate to the frozen Dunkin coffee, which seems odd since there is no mention of it, but they said they could add vanilla to it, which was my original order. After hearing they automatically add chocolate (not a fan of chocolate) I requested a vanilla iced coffee instead, but instead they gave me the same frozen Dunkin with more vanilla flavoring to attempt to mask the chocolate. I'm not the type to correct my order when it's wrong so correcting them the first time was a big deal and I just gave up because the cashier clearly couldn't follow simple directions.

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Dunkin Donuts — Bakery in Springfield

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Dunkin Donuts

Bakery at 102 Chatham Rd, Springfield, IL 62704, USA. Here you will find detailed information about Dunkin Donuts: address, phone, fax, opening hours, customer reviews, photos, directions and more.

Opening hours

  • Monday
    5:00 AM – 10:00 PM
  • Tuesday
    5:00 AM – 10:00 PM
  • Wednesday
    5:00 AM – 10:00 PM
  • Thursday
    5:00 AM – 10:00 PM
  • Friday
    5:00 AM – 10:00 PM
  • Saturday
    5:00 AM – 10:00 PM
  • Sunday
    5:00 AM – 10:00 PM

Rating

4
/
5
Based on 6 reviews

Contacts

Categories:
State:
Illinois
Address:
102 Chatham Rd, Springfield, IL 62704, USA.
City:
Springfield
Postcode:
62704

About Dunkin Donuts

Dunkin Donuts is a US Bakery based in Springfield, Illinois. Dunkin Donuts is located at 102 Chatham Rd, Springfield, IL 62704, USA.


Please contact with Dunkin Donuts using information above: Address, Phone number, Fax, Postal code, Website address, E-mail, Facebook. Find Dunkin Donuts opening hours and driving directions or map. Find real customer reviews and ratings or write your own review.

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ALL reviews about Dunkin Donuts

  • Samantha
    Added 2016.05.21
    There's more than donuts, but they go great with the coffee!
  • Savannah
    Added 2016.04.02
    Fast, Friendly and Frequent-able! This franchise owner and his staff are the best staff I've ever met at a chain store of any kind. Ever. They remember my order, even though I only come by on Friday afternoons. It's clean, fast and the product sets an almost unattainable standard.
  • Stephanie
    Added 2015.06.07
    I've been here several times and they have always been pretty good but today it took 3 people and 10 minutes to get my order because they literally kept walking away from the register as we were speaking! So rude. However the food was as good as it usually is (better than McDonald's, not quite as high quality as say Panera). Though they do have really good hash browns.
  • Adrian
    Added 2014.10.18
    Very friendly staff, it is nice coming to the store and knowing I am a valued customer. Excellent offers and promotions durimg the year keeps me a frequent customer.
  • Jesse
    Added 2014.05.24
    Walked in and was never acknowledged. Didn't order. The workers talked to each other the whole time I was there.
  • Abigail
    Added 2013.04.27
    I love Dunkin' Donuts and have been to this specific store multiple times before and always had great service until today. Today, I ordered the frozen Dunkin coffee with vanilla flavoring and left with my drink. After getting a couple blocks away I realized it had chocolate flavoring, as it tasted like a Herseys bar. I returned to the store and was told they add chocolate to the frozen Dunkin coffee, which seems odd since there is no mention of it, but they said they could add vanilla to it, which was my original order. After hearing they automatically add chocolate (not a fan of chocolate) I requested a vanilla iced coffee instead, but instead they gave me the same frozen Dunkin with more vanilla flavoring to attempt to mask the chocolate. I'm not the type to correct my order when it's wrong so correcting them the first time was a big deal and I just gave up because the cashier clearly couldn't follow simple directions.
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