There's more than donuts, but they go great with the coffee!
Fast, Friendly and Frequent-able! This franchise owner and his staff are the best staff I've ever met at a chain store of any kind. Ever. They remember my order, even though I only come by on Friday afternoons. It's clean, fast and the product sets an almost unattainable standard.
I've been here several times and they have always been pretty good but today it took 3 people and 10 minutes to get my order because they literally kept walking away from the register as we were speaking! So rude. However the food was as good as it usually is (better than McDonald's, not quite as high quality as say Panera). Though they do have really good hash browns.
Very friendly staff, it is nice coming to the store and knowing I am a valued customer. Excellent offers and promotions durimg the year keeps me a frequent customer.
Walked in and was never acknowledged. Didn't order. The workers talked to each other the whole time I was there.
I love Dunkin' Donuts and have been to this specific store multiple times before and always had great service until today. Today, I ordered the frozen Dunkin coffee with vanilla flavoring and left with my drink. After getting a couple blocks away I realized it had chocolate flavoring, as it tasted like a Herseys bar. I returned to the store and was told they add chocolate to the frozen Dunkin coffee, which seems odd since there is no mention of it, but they said they could add vanilla to it, which was my original order. After hearing they automatically add chocolate (not a fan of chocolate) I requested a vanilla iced coffee instead, but instead they gave me the same frozen Dunkin with more vanilla flavoring to attempt to mask the chocolate. I'm not the type to correct my order when it's wrong so correcting them the first time was a big deal and I just gave up because the cashier clearly couldn't follow simple directions.
Dunkin Donuts is a US Bakery based in Springfield, Illinois. Dunkin Donuts is located at 102 Chatham Rd, Springfield, IL 62704, USA.
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