Called to talk to someone about purchasing a gift certificate for a Christmas gift and the front desk clerk who seemed to know nothing at all kept putting me on hold. She finally came back on the phone and said I'm sorry I don't think we do gift certificates. I asked to speak to the manager and she said sorry the managers are all in meetings. Seems the last 3 days that I have called no one knows what's going on and all the mgrs. Are all always in meetings. Your desk clerks need to be trained properly and have proper addicate and proper guest service skills because the ones right now answering phones talk ghetto and don't know anything and are not helpful.
We stayed here on our route 66 trip, we booked with a travel company and this hotel was the one we expected the least from but were most surprised with. Beautiful little hotel. Very nice staff and the outdoor pool was great to take a dip in after driving for 6 hours in 90 degrees. The room was very well maintained and clean and the bed was very comfy. I would highly recommend this hotel if on route 66
We stayed for an overnight getaway which included a pair of tickets to the Lincoln Museum. The staff was friendly, professional and helpful. The amenities were nice with a retro flair. We also enjoyed the free breakfast, infused water, convenient location and express check out. After checking out, a manger called to let us know a cell phone was left in the room and they were holding it at the front desk. Thankfully we were still in the area sightseeing. I look forward to staying at The State Inn the next time we're in the area.
Love this place. Have been here twice. Within walking distance to Amtrak, restaurants, bars, shopping and Lincoln Library. Beautiful parks nearby. Staff is wonderful and very helpful. And HONEST!!! My sister forgot her mac book in the room when we checked out. Manager Jared called me up and said housekeeping turned it in! Can you believe it? Just a wonderful place and we will be going back!
This was a great hotel. It has a view of the Capitol and is in within walking distance of the Lincoln museum, Lincoln home, Lincoln Library and many other places. We felt safe and the staff was great. They gave us tips on where to go and were so proud of their city. Had a great time. Highly recommend.
The State House Inn An Ascend Hotel Collection Member is a US Lodging based in Springfield, Illinois. The State House Inn An Ascend Hotel Collection Member is located at 101 E Adams St, Springfield, IL 62701, USA.
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