Very helpful. Not like the other big pet store. Petco is whole lot better.
First grooming experience was great. Loved the groomer and she did a wonderful job. Can’t say the same about the second visit. If I could give a negative star I would. My dog looked absolutely horrific. His face wasn’t blended in and it was all choppy, he had long lines around his legs where he was cut too short, and to top it all off, he got a yeast infection from water in his ears. We took him in on Sunday, and by Monday evening his ears were full of junk and oozing. He was in horrific pain and didn’t want to be touched. I called and spoke to an “assistant manager” and explained the situation, and how I was so disappointed and upset. He promised the store manager would be in touch the next day. Never heard a word from anyone and even tried to leave another message. $248 later,l have a dog with a yeast infection in both ears and his coat looks terrible. Do not go to this store!!!
Where the pets go. Always helpful. Always friendly.
Went for grooming had to wait but was first time so expected it was fast to get his nails clipped
Very rude customer service. I came a little early than opening time and the girl who came up to me didn't even try to be polite. She gave me the impression that customers aren't valued. I asked her, politely, if I could just take a look at what I needed to buy, that I won't touch anything until 9 am when the store opens. She said, "No, you need to leave. Someone must not have locked the door." Not even a 'I'm sorry, we're still getting ready. Please wait for 10 minutes." I was appalled at how impolite this girl was. Even though I understood what she was trying to say, she could have said it in a courteous way. The only reason I decided to come back to shop here when I usually shop for pet food somewhere else is because I bought a cat scratching pad from here and our cat loves it, so I figured I'd like to make this place my regular shopping stop for my pet's needs. No. I was talked to like I had no business to shop there. She was blonde, had a ponytail, and worked on the morning on July 3rd. Petco, please teach your employees ways to communicate with customers that actually makes them want to come back. Especially when online pet supply ordering and delivery is becoming more common.
Petco Animal Supplies is a US Store based in Springfield, Illinois. Petco Animal Supplies is located at 2721 S Veterans Pkwy, Springfield, IL 62704, USA.
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