Had to wait over an hour for someone to be at the counter then with somebody finally got at the counter and they did not have A car When I wanted to talk to the manager Louisa she was more worried about playing on her phone than helping the customers Management at this location gets an F I will be taking my business elsewhere
Ridiculous customer service at this location...trying to get them to answer the phone or call you back is a joke
Worst experience I’ve ever had no one was at the counter after getting my car after 45 minutes it was filthy there was a lady waiting behind me to pick up her car As well she left was tired of waiting when somebody finally showed up lady who was at the counter I think was the manager was more worried about what her dog was doing then my issues worst experience ever. So rude and Inconsiderate.
Update: After being asked to email the “care@national....” approximately 2 weeks ago I have received no response. They say they are dedicated to customer service but it doesn’t show even to an Executive Elite member.
National Car Rental is a US Car Rental based in Springfield, Illinois. National Car Rental is located at 1115 Capital Airport Dr, Springfield, IL 62707, USA.
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