2. Took responsibility for scratching my brand new rims and made it right by getting me a new one.
1. Stood up and determined they couldn't do this combination of rims and tires, as the machine had some type of issue with securely holding onto the after-market rims.
Bought a set of aftermarket rims from Tire Rack and Good Year M/T R's 265/70 R17's from Sears. The rims were $170 and the tires $270 a piece. I have a little money wrapped up in them.
Long story short - they had some type of malfunction with the tire mounter/balancer that wound up putting several scratches in 1 on my 3 day old rims; the first one they tried to do.
I had a big metal thing in my tire. Called and they said come right in, fixed it and plugged up the hole in tire from the 3 inch long metal spike that was in there. I did not have to wait long and the waiting area was clean and not stinky. Go there and be happy! Oh yeah, it was affordable.
Excellent. Seth knows his stuff.
Wouldnt give me pricing over the phone for work to be done on my car. I have at least $300 worth of work on my sensor replacement alone. Couldve been in their pocket. Ridiculous and shady. Not very competitive.
I was NOT pleased; however, they took care of their customer and got a new rim from Tire Rack that matched the one they scratched up.
I give them 5 stars for being a stand-up place and knowing when to stop doing something because to continue might cause more harm than good. In this day and age of everybody thinking they can do anything (when rarely they can), it's nice to see a place know when they run into a limiting factor and they adjust to it; even to the point where they say, we shouldn't continue.
Sears got the balancing COMPLETELY wrong, as the steering wheel had a very noticeable trimmer in it. Decided to go to Good Year.
I wound up taking the tires somewhere else for balancing; however, they did two things:
Good products and great service was provided. Would recommend to family & friends!
Hiller Automotive is a US Car Repair based in Springfield, Illinois. Hiller Automotive is located at 2595 S MacArthur Blvd, Springfield, IL 62704, USA.
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